Return & Exchange

If you have reason or suggestion that you are not satisfied with the order, please contact our customer service at hanbok.krfashion@gmail.com within 14 days after receiving the product to request a refund.  Our customer service team will provide you with our return address.  And all return shipping fees are at customers' own expense.  Our customer service will always provide the best service for our customers.  

Note: Due to external factors such as equipment and screen brightness, the product image will be different from the actual product.  

Return Shipping Fee 

Shipping is at your cost.  Please pack and ship the returned item(s) to our warehouse in UK. 

How long do I have to make a return? 

You have a maximum of 14 days from the date you've received all your purchased items in the same order to submit the return request.  P.S. Incomplete stickers will not be accepted.  Your return package must be mailed out within 7 days from you've submitted your return request.  

Exchangeable Conditions:

All item(s) must be unworn and in orginal condition with original packing and tags attached.  Any garments that appear to have been worn, washed, or altered in any way will not be accepted for a refund.  Return refunds only included the payment amount of the item(s).  Please note that shipping costs are non-refundable.  

Non-exchangeable Reasons:

Delivery time is too long.

Request for full refund when partial item(s) in the order is out of stock.

Delivery delayed due to the courier’s issue.

Request for refund when the style, color, size, fabric quality, etc. do not meet your expectations.

Due to the intimate nature and hygienic reasons, lingeries are not returnable.

Goods show signs of being washed.

Subjective reasons such as small stains, loose thread, mild scratch on leather goods, color discrepancy.(color varied with different monitor display), material not as expected or size not fitting nicely.

Report a problem after receiving the goods over 14 days.

Failure to return the goods within 7 days after confirmation of exchange is approved.

Color fading in denims.

After approval of an exchange by our Korean suppliers, the exchanged goods will be exactly the same as the original order. Absolutely no exchange to a different style, color and size.